Ember
Ember Travel Mug 2 - Black
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Shipping & Returns
Fast & Free Shipping Across the USA
Orders placed before 2pm CST ship the same day. Delivery typically takes 1–5 business days, depending on your location relative to our Texas warehouse.
Warranty Information
All our products are subject to the manufacturers' extensive quality control procedures.
Since we are an Authorized Dealer for each of our brands, the manufacturer provides an appropriate warranty. This varies from brand to brand - see
the individual product pages for more information.
The warranty covers any manufacturing, or material defect. Please notify us within 30 days of noticing any defect. We may refer you to the manufacturers'
Customer Service team, to better serve you.
FAQs
How does the Ember Travel Mug work?
The difference between the Ember Travel Mug², and a normal travel mug is that, anything can keep something "Hot" for hours, but only the Ember Travel Mug² can keep your favorite hot beverage at your perfect drinking temperature. Whether you call it a smart travel mug or a heated coffee tumbler, your Ember Travel Mug² allows you to control your ideal temperature from our app.
The Ember Travel Mug² uses seven temperature sensors, a rapid cooling system, a microprocessor-controlled heating system, and temperature presets to easily dial in your perfect temperature.
How do I use the Ember Travel Mug?
It's easy! Simply pour in your favorite hot beverage, tap the 'Ember' logo twice, and tap the '+' or '-' on the mug to choose the temperature that tastes right for you. You can also connect Ember to your smartphone via Bluetooth, by downloading the Ember app. The Ember app will notify you when your beverage has hit the perfect drinking temperature.
Can I put the Ember Travel Mug in the microwave?
Do not microwave the Ember Mug! The Ember Mug is an electronic device, which should never go in a microwave. As with all electronics and metals, it may result in a fire when heated up in the microwave. Doing so will result in permanent damage to your Ember.
Do I have to have a smart phone for the Ember Travel Mug to work?
No! Your Ember Travel Mug² can be used completely independent of the phone by tapping the 'Ember' logo twice, then the '+' or '-' on the mug to select your temperature. Using the mug independently will limit you from customizing specific features from the Ember mobile app such as adding a name or assigning presets to different drinks.
How long does the Ember Travel Mug battery last?
The Ember Travel Mug² was designed to last an average of three hours on the go. The three-hour battery life is expected when pouring in liquid hot, and a set temperature of 135°F. If you like it cooler, your battery will last longer, and if you like it hotter, battery will decrease slightly.
The battery life will also vary based on a number of external factors such as: external temperature, liquid temperature at pour, speed of liquid consumption, set temperature, whether the lid is on or off, and much more.
Is the Ember Travel Mug compatible with my phone? (Android or Apple)
Due to iOS and Android bluetooth updates, not all phones may be compatible with the Ember App. We're continually adding more devices and improving our compatibility. See our full list of compatible devices.
*Newer devices not listed may still be compatible, but have not yet been tested by our team.
App: What mobile devices are compatible with the app?
Ember can be used with both iOS and Android platforms. The Ember App can be downloaded using the Apple App Store & Android Google Play Store.
Apple iOS
Operating System: iOS 12.0+
- iPhone 14
- iPhone 13
- iPhone 12 (12 mini, 12 pro, 12 Pro Max)
- iPhone 11 (11 Pro / 11 Pro Max)
- iPhone X / Xs / Xr /Xs Max
- iPhone SE (2nd gen)
- Apple Watch (OS 3 and newer)
Click here while on your mobile device to direct you to the app download.
Android
Operating System: Android 8+
- Samsung Galaxy S21
- Samsung Galaxy S10/S10+
- Samsung Galaxy S9 / S9+
- Samsung Galaxy S8 / S8+
- Samsung Galaxy Note 20
- Samsung Galaxy Note 10
- Samsung Galaxy Note 9
- Motorola (G and X)
- Motorola Moto G
- Motorola Moto X
- HTC U11
- Google Nexus 6P
- Google Nexus 5X
- Google Nexus 6
- Google Nexus 5
- Google Pixel 4
- OnePlus Series (7, 7 Pro, 5T)
Click here while on your mobile device to direct you to the app download.
**Newer devices not listed may still be compatible, but have not yet been quality tested and verified by our team. Please feel free to download the app and provide any feedback at support@ember.com
Can I use MCT oils in the Ember Travel Mug?
This product is not designed to be used with MCT oils. MCT oils can sometimes be found in drink or food additives. MCT oils react with plastic materials and can degrade them, including the food-grade plastic used in the Ember Travel Mug² lid. MCT oils should only be used with utensils and containers made of metal, glass, ceramic, or materials specifically approved for MCT oils.
New! Travel Mug 2+ with Apple® Find My
The Apple Find My network provides an easy, secure way to locate your Ember Travel Mug 2+ on a map using the Find My app on your iPhone, iPad, or Mac, or the Find Items app on your Apple Watch.
Available only in Black.
Designed to be used on-the-go, the Ember Travel Mug 2 does more than simply keep your coffee hot. Our smart heated travel mug allows you to set an exact drinking temperature and keeps it there for up to 3 hours, so your coffee is never too hot, or too cold.
Ember Travel Mug 2 is easy to clean and is safe to hand wash and submersible up to 1 meter in water. The leak-proof lid is dishwasher safe.
Touch Display
Increase or decrease your temperature on the go by tapping the + or - symbol.
Built-In Battery
3 hours* or all day when placed on charging coaster.
Auto Sleep
Intelligently senses when to turn on and off.
Temperature Range
120°F - 145°F (50°C - 62.5°C). Select your temperature on the mug or with the Ember app.
Product Details
Ember Travel Mug², 12 oz (355mL) has a weight of 15.2 oz (431.5g) and measures 3.14 inches (80 mm) in width and 7.9 inches (200 mm) in height.
The Design & Grace Difference
Family-Owned
Real people, real support. No outsourced call centers.
50+ Years Experience
Deep roots in housewares and a passion for quality.
Expert Guidance
We help you choose the right product for your needs.
Authorized Dealer
Buy with confidence across brands like Jura, Alessi, and more.
Design & Grace Product Information & FAQs
Find answers to common questions about shipping, warranties, and ordering from Design & Grace.
How fast is shipping?
We offer fast U.S. shipping on all orders. Many items ship the same day when ordered before 2pm CST. Delivery times typically range from 1–5 business days depending on your location.
Do you offer free shipping?
Yes, we offer free shipping across the USA on most orders. Any exceptions will be clearly noted on the product page.
Are you an authorized dealer?
Yes, Design & Grace is an authorized dealer for all brands we carry. This ensures you receive genuine products backed by full manufacturer warranties.
What warranty is included?
All products include the full manufacturer’s warranty. Warranty terms vary by brand, and details can be found on each product page or contact us directly for full details.
What if I need help choosing the right product?
Our team is here to help. If you have questions or need guidance, feel free to contact us and we’ll help you find the right product for your needs.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please contact us to begin the return process.
Where do you ship from?
All orders ship from our Texas warehouse, allowing for fast and reliable delivery across the United States.
Can I contact you directly?
Absolutely. You can reach our team by phone on (940) 455-2205 or through our website. We’re happy to assist with orders, product questions, and support.
