Frequently Asked Questions
Answers to common questions about shipping, returns, warranties, discounts, orders, and product support.
Find the answer before you order.
We’ve grouped our most common questions into simple sections so you can quickly find what you need. If you still need help, our Texas-based team is happy to assist.
Talk to a real person.
Questions about an order, product fit, shipping, or support? Contact Design & Grace and we’ll point you in the right direction.
Shipping & Delivery
Details about U.S. shipping, delivery timing, carriers, and shipping destinations.
How long does it take to get my products? +
We offer fast U.S. shipping on all orders. Many items ship the same day when ordered before 2pm CST. Delivery times typically range from 1-5 business days depending on your location.
How much is shipping? +
Shipping is free to anywhere in the USA.
Do you ship internationally? +
We currently do not ship outside of the USA.
What shipping options do you offer? +
Most smaller orders are sent via USPS Mail. If you do not have a mail receptacle at your physical address, please be sure to show your P.O. Box shipping address. We cannot be held responsible for parcels returned by the post office for this reason.
Larger items, such as JURA coffee machines, JURA accessories, or multiple packs of water filters, are shipped by either UPS or FedEx.
Returns & Refunds
How returns work, what condition items should be in, and what to expect after submitting a return request.
What is your return policy? +
We offer a returns policy on purchases within 30 days of the ship date. We will provide you with a return label on request, then deduct our shipping fees from your overall refund.
When returning any items, they should be in “as new” condition in their original packaging. Please make sure to include all packaging, labels, inserts, and accessories. Items that have been used will be assessed on return, and a restocking fee may be applied.
Product Warranties
Information about manufacturer warranties and where to find brand-specific warranty details.
Do your products come with warranties? +
All products include the full manufacturer’s warranty. Warranty terms vary by brand, and details can be found on each product page or by contacting us directly for full details.
Coupons & Discounts
Common questions about coupon eligibility, exclusions, and combining discounts.
Are all products applicable for advertised coupon codes? +
No, some products, such as JURA coffee machines, are excluded.
Is there a minimum order for applicable coupon codes? +
No, there are no minimum orders for our coupon codes.
Can I combine one discount with another? +
No, only one discount code can be used per product or order.
Product & Order Support
Helpful support options if you need assistance before or after placing an order.
How do I contact Design & Grace for help? +
You can contact our team through the Contact Us page or call us at (940) 455-2205. We can help with product questions, order support, shipping questions, and warranty guidance.
Can you help me choose the right product? +
Yes. If you are comparing products, choosing accessories, or trying to confirm the right item for your kitchen, our team is happy to help point you in the right direction.
We’re here to help.
Send our team a message and we’ll help with your order, product choice, shipping question, or warranty details.
